Troubleshooting
If something isn’t working as expected, this guide covers the most common issues users encounter while using the xFractal dApp — along with simple, actionable solutions.
Agents Misunderstands You Aya is intelligent, but if your prompt isn’t interpreted correctly, use the built-in stop button to intervene in the agents flow and halt it, then rephrase your prompt in a more specific way. Start with a direct action like “Swap 5 SOL for $BONK” or “Get the hype score for $TATE.”
Unsupported Asset or Chain Make sure the token you’re referencing is a Solana-based asset. xFractal currently only supports Solana — tokens from other chains will not work. Adjust your query to include supported assets only.
Incorrect Token If the response is about a different token to the one you queried, please try again with the CA. There are many tokens with the same Ticker so please avoid Tickers for optimal precision.
Price or Gas Triggers Not Met If a trade or action based on conditions (like limit orders or DCA) doesn’t execute, you may need to adjust your slippage or priority fee.
Stuck Transactions If a transaction stalls or fails to confirm, retry after a few minutes or increase the slippage or priority fee. Network congestion or volatility can cause temporary issues.
Data Not Updated If the scores or data you receive appear outdated, ask for a refresh using a prompt like: “Update the data and show me again.” The system syncs data on request, but may require a manual update.
Source Unreachable If an external source (e.g., Twitter, DEX API, or GitHub) is temporarily offline, Aya won’t notify you. Wait a few moments and try again, or switch to a different source or score type.
Overly Broad Queries If your prompt returns too much irrelevant information, be more specific in your prompt. For example: “List trending meme tokens in the last 12 hours.”
No Relevant Data If your query comes up empty, expand the timeframe or adjust the keywords. Not all tokens are actively trading or generating social signals at every moment — try again with a broader scope.
Daily Free XCCs Users have 3 daily free XCCs, claimable in the "XCC" section. To unlock more, you must trade, share P&L Cards, onboard referrals or purchase XCCs.
Execution or Slippage Errors If a trade fails to go through, the issue might be with slippage or liquidity. Try increasing your slippage tolerance or selecting a more liquid trading pair.
Inconsistent Hype Score Display If you don’t see a Hype Score for a token, it may be flagged (e.g. honeypot) or have insufficient social signals. In such cases, Aya will either omit the score or provide a qualitative comment.
Aya’s Response is Vague or Too Generic Try asking with more context, like timeframe, category, or platform. Example: “What’s the hype score for $DOG on Twitter in the last 6 hours?”
Additional Tips Use short timeframes like “in the last 6 hours” for real-time insights. Combine sources (e.g., “Compare Twitter and Telegram sentiment”) to get a broader perspective. Avoid rapid-fire queries — wait a few seconds between requests for smoother performance. If you’re unsure what to ask, explore preset prompts or use the menu for inspiration.
For unresolved issues, reach out to our support team or join the official xFractal Telegram community.
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